responce from those who receive assistance
- baudwalker
- Veteran Member
- Posts: 188
- Joined: 2015-02-03 08:08
- Location: Bellingen NSW Australia
responce from those who receive assistance
It would be really nice if those who receiving support, via this group, would let us know if the assistance they received was helpful or not. This would be useful for those with similar situation. There are a few who take and run.
Re: responce from those who receive assistance
Agree!
Would be nice to have simple Thumbs up/down (i.e. like Facebook) on posts?
Cheers, Ron
Would be nice to have simple Thumbs up/down (i.e. like Facebook) on posts?
Cheers, Ron
Ron - Gloucestershire, UK: AppGini Pro V 23.15 Rev 1484 - LOVING IT!
Plugins: Mass Update + Search Page Maker + Summary Reports + Calendar + Messages
Bizzworxx: AppGiniHelper + Inline Detail View
Alejandro Landini: To-Do List + MPI + TV Field Editor
Other: Udemy Course
Plugins: Mass Update + Search Page Maker + Summary Reports + Calendar + Messages
Bizzworxx: AppGiniHelper + Inline Detail View
Alejandro Landini: To-Do List + MPI + TV Field Editor
Other: Udemy Course
-
- AppGini Super Hero
- Posts: 336
- Joined: 2015-12-23 16:52
Re: responce from those who receive assistance
How about three clicks?
1. click post reply
2. Click on either the smiley if it worked or the smiley if it didn't work.
3. Click submit
That's pretty close to a thumbs up/down, just a couple more clicks.
However, to be truly useful, there should be more information provided. Many times the poster doesn't get THE EXACT solution from the forum, but enough information to direct them to a solution. That's great! However, there's nothing more frustrating than following a thread, thinking you might find a solution to YOUR problem, only to find it concludes with "Thanks for trying, but I got it working" with no clue provided as to HOW that was done. Such replies are useless to others, including those trying to provide help as feedback allows them to see where they might have gone wrong in either understanding the issue or presenting the solution.
That said, those useless abrupt endings are only a tiny bit worse than there being no concluding response at all.
A support forum is for complete conversations. They should continue until there has been a thank you and you're welcome (or whatever the appropriate handshake exchange may be.)
So says me, at least
1. click post reply
2. Click on either the smiley if it worked or the smiley if it didn't work.
3. Click submit
That's pretty close to a thumbs up/down, just a couple more clicks.
However, to be truly useful, there should be more information provided. Many times the poster doesn't get THE EXACT solution from the forum, but enough information to direct them to a solution. That's great! However, there's nothing more frustrating than following a thread, thinking you might find a solution to YOUR problem, only to find it concludes with "Thanks for trying, but I got it working" with no clue provided as to HOW that was done. Such replies are useless to others, including those trying to provide help as feedback allows them to see where they might have gone wrong in either understanding the issue or presenting the solution.
That said, those useless abrupt endings are only a tiny bit worse than there being no concluding response at all.
A support forum is for complete conversations. They should continue until there has been a thank you and you're welcome (or whatever the appropriate handshake exchange may be.)
So says me, at least
- baudwalker
- Veteran Member
- Posts: 188
- Joined: 2015-02-03 08:08
- Location: Bellingen NSW Australia
Re: responce from those who receive assistance
My comment is that threads start with a question, then there is an answer, then NOTHING...
It does not matter how the final comment is make as long as we know if the answer worked or the user gave up in frustration. as long as we know...
It does not matter how the final comment is make as long as we know if the answer worked or the user gave up in frustration. as long as we know...
-
- AppGini Super Hero
- Posts: 336
- Joined: 2015-12-23 16:52
Re: responce from those who receive assistance
Hence:
1. click post reply
2. Click on either the smiley if it worked or the smiley if it didn't work.
3. Click submit
The rest is just my frustration that threads all too often just die without any useful conclusion. Personally, I think while a thumbs up or is sufficient for a "Thanks, that worked!", but the thumbs down or is not much better than nothing at all.
But, to each their own, and as I said: Three clicks and you can have a smiley status.
...
1. click post reply
2. Click on either the smiley if it worked or the smiley if it didn't work.
3. Click submit
The rest is just my frustration that threads all too often just die without any useful conclusion. Personally, I think while a thumbs up or is sufficient for a "Thanks, that worked!", but the thumbs down or is not much better than nothing at all.
But, to each their own, and as I said: Three clicks and you can have a smiley status.
...
Re: responce from those who receive assistance
grimblefritz
Max number of smilies is 5!
Ron
Max number of smilies is 5!
Ron
Ron - Gloucestershire, UK: AppGini Pro V 23.15 Rev 1484 - LOVING IT!
Plugins: Mass Update + Search Page Maker + Summary Reports + Calendar + Messages
Bizzworxx: AppGiniHelper + Inline Detail View
Alejandro Landini: To-Do List + MPI + TV Field Editor
Other: Udemy Course
Plugins: Mass Update + Search Page Maker + Summary Reports + Calendar + Messages
Bizzworxx: AppGiniHelper + Inline Detail View
Alejandro Landini: To-Do List + MPI + TV Field Editor
Other: Udemy Course
-
- AppGini Super Hero
- Posts: 336
- Joined: 2015-12-23 16:52
Re: responce from those who receive assistance
yep - had to put that last one in there to make sure i was at the limit!