all users unable to login

[artemisia]

While working on upgrade (AG 5.3 => 5.81) I found that no existing users can login, including admin. No errors displayed, no entry in error_log.

I can however submit a new user and login that way. Was able to make that new user admin, so have permissions and access to Admin area.

But I have no idea what it is about the user tables or Appgini code that is preventing existing users from logging in.

Any suggestions of how I can fix this problem? mysql 5.7 php 7

thanks, Bob

[onoehring]

Hi Bob,

just a guess (I started at 5.75): Maybe the structure of the table membership_users has changed since then? Use a tool like phpmyadmin or adminer to check if all users have the "approved" flag and none of the users has the "ban" flag. ... Especially the admin user

Olaf

[jsetzer]

Hi Bob,

if I got it right, login works for new users but not for existing users. So the integrity of membership table should not be the problem.

As far as I remember there was a change in 5.73 related to a more secure password encryption.

You could try to reset a password for one of the non-working users using the "Password Reset Page" (in login-page: forgot password option).
Then, with a new password, check again.

If this user can login with a new password, you will have to reset all users' passwords - which on the one hand side is annoying, on the other hand side more secure than before (and only required once).

Hope this helps,
Jan

[artemisia]

Jan, that was the problem, thanks for the explanation. I have about 40 users but it won't take too long to reset for them.