My first project advice please

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4thstar
Posts: 16
Joined: 2014-06-26 15:39

My first project advice please

Post by 4thstar » 2014-06-26 15:49

Hello everyone.
I am learning php but liked the way appgini gave me a good starting point as it sets up mysql easier.
I would like to create a basic ticket system with the following features.

Users can create an account, log in and see their tickets.
each ticket can be opened to see the whole conversation
user can reply using a text editor, and submit their next question

admin can log in and see new tickets
admin can open the whole conversation and reply to questions.

when a client updates their ticket they get a thankyou email, admin gets a notice of a new post
when admin reply to a ticket the client gets a basic email saying, go here, log in to see the reply.

i know all this is basic and there are free options out there, but its a project i would like to start learning with.

If any of you have any suggestions regarding mysql structures or how to complete these tasks it would be great to hear, and help me lots :)

Kind Regards
Carl

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