AppGini Community Forums

Hello

Please help with this problem. When I try to download a file previously recorded on the system, I get below error message.

"Not Found
The requested URL was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

Some basic troubleshooting steps:
1. Check in the folder whether the file is there.
1a. If no, that is the reason you got 404 error.
1b. If yes, check folder and file permission. Is it accessible by the web server daemon? (normally this will not give 404 error but other error code such as 401 or 403. But it is programmable to make it return 404 too...)

2. Check what URL is used to access the file.

3. Is the URL correct?
3a. If no, check which portion in the code that generates the URL. If it is a bug, you can paste the code here and report it.
3b. If yes, check .htaccess and other web access control and redirection.