Emails from Appgini blocked

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bruceholt
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Location: Australia

Emails from Appgini blocked

Post by bruceholt » 2020-05-30 21:49

I am wondering if anyone else has this problem.

When a user signs up a welcome email is sent from Appgini. Unfortunately it seems that if the user has a Gmail account, the message is blocked and we receive this message.

Final-Recipient: rfc822; *****@gmail.com (I removed the user email for privacy)
Action: delayed
Status: 4.7.0 (This message does not have authentication information or fails to pass authentication checks. To best protect our users from spam, the message has been blocked. Please visit https://support.google.com/mail/answer/ ... entication for more information. a14si5653688ook.68 - gsmtp)

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D Oliveira
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Re: Emails from Appgini blocked

Post by D Oliveira » 2020-05-31 04:33

bruceholt wrote:
2020-05-30 21:49
I am wondering if anyone else has this problem.

When a user signs up a welcome email is sent from Appgini. Unfortunately it seems that if the user has a Gmail account, the message is blocked and we receive this message.

Final-Recipient: rfc822; *****@gmail.com (I removed the user email for privacy)
Action: delayed
Status: 4.7.0 (This message does not have authentication information or fails to pass authentication checks. To best protect our users from spam, the message has been blocked. Please visit https://support.google.com/mail/answer/ ... entication for more information. a14si5653688ook.68 - gsmtp)
using phpmail or smtp? check admin settings page

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bruceholt
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Joined: 2016-07-30 20:16
Location: Australia

Re: Emails from Appgini blocked

Post by bruceholt » 2020-05-31 06:32

I was using php but after having the issue changed it to smtp, SSL on port 465 but same issue.

pbottcher
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Re: Emails from Appgini blocked

Post by pbottcher » 2020-05-31 08:28

Hi,

may this can help you.

To minimize the chance that your messages are marked as spam, set up these authentication methods:

Publish an SPF record https://support.google.com/a/answer/33786 for your domain. SPF prevents spammers from sending unauthorized messages that appear to be from your domain.
Turn on DKIM signing https://support.google.com/a/topic/2752442 for your messages. Receiving servers use DKIM to verify that the domain owner actually sent the message. Important: Gmail requires a DKIM key of 1024 bits or longer.
Publish a DMARC record https://support.google.com/a/topic/2759254 for your domain. DMARC helps senders protect their domain against email spoofing.
For SPF and DKIM to authenticate a message, the message From: header must match the sending domain. Messages must pass either the SPF or the DKIM check to be authenticated.
Any help offered comes with the best of intentions. Use it at your own risk. In any case, please make a backup of your existing environment before applying any changes.

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bruceholt
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Posts: 100
Joined: 2016-07-30 20:16
Location: Australia

Re: Emails from Appgini blocked

Post by bruceholt » 2020-06-01 08:05

Thank you for the info. I will check if we have those and see how we go.

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